Office Assistant-Dispatcher

Office Assistant-Dispatcher

Valley Refrigeration Ltd. is a locally owned and operated company that has been serving the Ottawa Valley since 1965. We are one of the Ottawa Valley's most established and dependable heating and air conditioning contractors serving residential and commercial customers. Customer satisfaction has always been and will always be of the utmost importance to us. Valley Refrigeration Ltd. is a fully-licensed contractor.

Valley Refrigeration Ltd. has an immediate opening for an Office Assistant-Dispatcher. This is a part-time, permanent position working weekdays between 8:00am and 4:00pm. This role has the potential to become full-time.

The best person for this role is someone who enjoys variety in their job. Working as part of a team, you will be providing office and customer service support through a variety of responsibilities. It will be helpful for you to have a keen eye for details and if you enjoy working in a busy environment.

Responsibilities:

• Answer a multi-line phone system efficiently and politely
• Daily dispatching of technicians
• Prioritize and coordinate the scheduling of services with customers and technicians
• Print and prepare documents that technicians require for their work
• Issue purchase orders to suppliers
• Work with vendors to facilitate returns of parts and equipment
• Prepare and mail customer quotations
• Process debit and credit card payments
• Daily office close-out duties
• Willing to learn new skills to take on additional responsibilities in the business

• Enjoy helping customer access the services they need from us
• A true team player who helps connect our staff to the things they need to do their jobs
• Having a knack for noticing things that have to be done
• Strong computer and typing skills with experience using Microsoft Office
• Enjoy working in a busy environment and able to handle planned and unplanned tasks
• Prior experience in purchasing and dispatching are strong assets but we do offer full training on both

At Valley Refrigeration Ltd. we are diligent in creating a great work environment that provides employees with a positive work-life balance. We encourage employees who wish to grow in their role with the company and our salaries are competitive in the industry.

We also offer health and dental and RRSP contributions. Starting pay takes into consideration your experience and will grow as you grow with us.

We would appreciate your resume by email in MS Word or PDF format. Successful applicants will be notified, and we hope to interview in a timely manner for this position.