Service Advisor

Service Advisor

Murphy Ford is a third-generation Ford dealership that has been a part of the Ottawa Valley community since 1966. The service department is an integral part of our dealership. We provide a wide range of quality care services to help keep our customers’ vehicles in great shape all year.

We are currently recruiting for a Service Advisor. This is a full-time position.

Essential Duties:

• Schedules service appointments
• Obtains customer and vehicle data and reviews vehicle history prior to customers’ arrival, when possible
• Writes up customer's vehicle problems accurately and clearly on the repair order
• Interviews and questions customers as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Provides a complete and accurate written cost estimate for labor and parts, provided by the technician
• Obtains customer signatures on repair orders; provides the customer with a copy, including an estimate on customer pay repairs.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed, and properly documents up-sell information on the hard copy and in the computer
• Reviews repair orders to ensure that work is completed and additional work and authorization are noted
• Explains completed work and all charges to customers
• Maintains high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in process

• Previous experience as a Service Advisor or in a similar role is a definite asset
• Comfortable working with computers
• A great attitude and exceptional customer service skills
• Someone who works well in a fast-paced environment
• A valid driver's licence
• Strong organizational skills

Please apply by email.

We offer competitive total compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Murphy Ford is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.