Reference Number: 111682
Ministry of Community and Social Services
Location: Renfrew, Ontario
Posted: September 13th 2017

Are you highly motivated and client-centered? Consider this opportunity with the Ministry of Community and Social Services to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

We are currently recruiting for Caseworkers. We have two permanent positions available, to be located at 450 O'Brien Road, Renfrew, East Region.

Duties and Responsibilities:

  • Provide customer service and consultation to clients
  • Collect and evaluate information to determine eligibility for Ontario Disability Support Program (ODSP) Income and Employment Supports
  • Make adjustments to entitlements and resolve conflict situations
  • Explain legislation and ministry initiatives
  • Prepare a range of communication materials
  • Plan and deliver information sessions to clients and stakeholders, on community-based employment supports
  • Other duties as assigned


Customer Service and Communication Skills:

  • Ability to provide effective customer service to clients with disabilities
  • Ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • Posses effective communication and consulting skills to write clear, concise reports and conduct information sessions
  • Demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • Interviewing skills to conduct interviews with clients by phone or in person
  • Posses effective listening skills to determine client needs and make appropriate referrals


  • Knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • Knowledge of labour market trends
  • Able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills:

  • Posses demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • Posses demonstrated analytical skills to collect, document and evaluate information
  • Ability to work in a team environment
Additional Information

Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Salary Range: $1,154.00 to $1,386.23 per week.

Please apply online, only, by Wednesday, September 27, 2017, by visiting and entering Job ID 111682 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

Contact Information
Ministry of Community and Social Services
Renfrew, Ontario

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