Customer Service Representative

Customer Service Representative

Barclay Dick and Son Farm Supply Ltd.
Location: Douglas, Ontario
Posted: September 15th 2021
Salary: $19.00-$21.00 per hour

Barclay Dick and Son Farm Supply was founded in 1981 by Barclay, Eva and Kevin Dick. By 1991 Kevin had built Renfrew County's first fertilizer blender and developed a full service retail crop inputs business. Today, Barclay Dick and Son Farm Supply supports over 1,500 farmers and homesteaders from Deep River to Ottawa West with feed, seed and fertilizer.

We are looking for a friendly and helpful person to join our team as a Customer Service Representative. This role will provide support to crop and livestock farmers in purchasing the products they need to keep animals and fields healthy and growing. 

Main responsibilities include:

  • generating sales through personal contact with walk-in and/or telephone customers, repeat customers and sales leads, presenting products to customers based on their tailored needs
  • Work with customers in store to deliver a high level of customer satisfaction, achieving targets and ideal margins
  • Provide customer support and manage customer relationships
  • Ensure accuracy in all transactions, inventory, and procedures
  • Maintain a high level of product and service knowledge
  • Research products and keep abreast of new product offers and their associated technical details
  • Gather and provide market and customer feedback on products, services, materials, and promotions to the General Manager
  • Previous sales experience is considered an asset, but not necessary to this position as we offer in-house customer support training.
  • Must have a valid driver's licence with a clean driver's abstract in order to use the company vehicles
  • Excellent communication skills 
  • Well organized

Additional Information

Wages based on aptitude and experience.

Contact Information
Nicole Laframboise
Barclay Dick and Son Farm Supply Ltd.
4139 Highway 60,
Douglas, Ontario
K0J 1S0

Phone: 613-649-2440
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