Parts Counter Clerk

Parts Counter Clerk

Elliott Farm Equipment is a proud family business with over 65 years of service to the Ottawa Valley and surrounding areas. Founded in 1959 by Cecil and Letty Elliott. Over the years, Elliott Farm Equipment has expanded to become one of the largest farm equipment dealers in the Ottawa Valley.

As a growing agricultural equipment distributor, our vision is twofold:

• To become the premier specialized agricultural equipment distributor in the Ottawa Valley and surrounding area.
• To successfully train and develop our employees for a career, while providing them with a rewarding and challenging work environment.

The Position

We are leaders in the specialized agricultural industry and offer career paths in service, parts, and sales. If you’re a talented individual looking to contribute to our team, we encourage you to apply for the exciting opportunity of Parts Counter Clerk. This is a full-time position. The schedule is Monday-Friday, 40 hours per week, with weekends as needed on rotation.

A Parts Counter Clerk in the agriculture industry plays a crucial role in the day-to-day operations of a dealership or service center, assisting customers and technicians with the ordering, selling, and distribution of parts related to agricultural equipment and machinery.

Key Responsibilities:

• Greet and assist customers with inquiries regarding agricultural parts and equipment.
• Provide recommendations for parts based on customer needs and machine specifications.
• Process customer orders and ensure timely delivery or availability of parts.
• Maintain accurate records of parts inventory, including ordering, stocking, and tracking parts.
• Ensure parts are properly stored and cataloged for easy access.
• Monitor inventory levels and place orders with suppliers to replenish stock as necessary.
• Sell agricultural parts and accessories to customers, both over the counter and through phone and email orders.
• Process sales transactions, including issuing invoices, receipts, and handling payments.
• Use databases or manuals to look up parts and pricing information for agricultural equipment.
• Stay up-to-date with the latest product offerings and equipment technologies in the agricultural industry.
• Assist service technicians with ordering and providing parts for repair and maintenance jobs.
• Ensure the timely availability of parts for ongoing service work or repairs.
• Maintain accurate logs of parts sales, returns, and customer transactions.
• Handle warranty claims and ensure correct processing of returns or exchanges.

• Knowledge of agricultural equipment and related parts.
• Strong customer service and communication skills.
• Organizational skills and attention to detail for managing inventory.
• Basic knowledge of computer systems and inventory management software.
• Previous experience in parts sales or the agriculture industry is often preferred.
• High school diploma or GED is an asset
• Capable of lifting and moving packages up to 50 lbs
• French is an asset

This position is ideal for individuals with a strong interest in agriculture and machinery, as well as those who are detail-oriented, customer-focused, and enjoy working in a fast-paced environment.

There is growth bonus potential with this position, as well as extended healthcare benefits and on-site parking.