Administrative Assistant-Clinic Coordinator

Administrative Assistant-Clinic Coordinator

Connected Counselling Services is a leading therapy practice dedicated to transforming lives through innovative and compassionate care. We offer inclusive psychotherapy services for adults, adolescents, couples, relationships, children, and families. Our team integrates affirming and evidence-based approaches with a strong emphasis on creating meaningful connections and fostering personal growth.

Guided by social work values, we are committed to equity, social justice, and cultivating a sense of belonging for all. With both in-person and virtual options, we offer accessible, flexible services to meet clients where they are. Our commitment to high-quality mental health care creates a supportive, inclusive, and empowering environment that honours each individual’s unique experiences and strengths.

Our vision is to be the clinic of choice for inclusive, professional in-person and online psychotherapy, fostering healing and personal growth for all members of our communities.

The Role

Are you a compassionate, outgoing, detail-oriented and efficient professional looking to make a meaningful impact? Do you thrive in a supportive and inclusive environment where your expertise is valued?

We are recruiting for an Administrative Assistant-Clinic Coordinator. This is a part-time position, ideal for a mature college student. We are looking for someone to start mid to late October.

What You’ll Do

• Front desk support: provide exceptional support to our psychotherapy practice, assisting with client bookings, taking payments, and managing intake and consent forms.
• Client interaction: welcome clients to the office, answer calls and emails, and process payments with professionalism and compassion.
• Insurance management: work with insurance claims by confirming eligibility, processing payments, setting up client profiles, and related tasks.
• Social media and marketing: develop and implement social media campaigns with the marketing team.
• Quality assurance: ensure all administrative tasks are completed accurately, follow up on payments, secure payment information, and upload secure documents. Manage booking software, including schedules and treatments offered.
• Office maintenance: keep the office organized, manage office supplies, and maintain clinical files.

• Two to three years of experience in client care and customer service, preferably in a medical office at the front desk.
• Experience in developing and implementing social media campaigns.
• A diploma or degree in office administration, health administration, or a related field.
• Excellent communication skills and a friendly, approachable demeanour.
• Exceptional attention to detail, consistency and accuracy.
• Highly organized, creative, proactive, and able to think ahead with an entrepreneurial mindset.
• Adaptable, flexible, patient, and can thrive in a dynamic and fast-paced environment.
• A passion for helping others and excel as the primary point of contact for clients.
• A dynamic, self-motivated individual who can work independently, proactively, and well under pressure.
• Confident in sharing ideas and constructive feedback to help the practice grow.
• Ability to juggle multiple projects simultaneously, meet deadlines, and follow through on commitments.
• Tech-savvy, with experience using Jane App, Google Drive Suite, Gmail, Mac, Canva, and Windows, as well as navigating and posting on social media platforms.

Psychology, social work, and psychotherapy undergraduate students and graduates are welcome to apply.

Please submit your resumé and cover letter in MS Word or PDF format by end of day on September 22, 2025.

What We Offer:

• Competitive compensation: $22.00 to $24.00 per hour, depending on experience and skill
• A positive atmosphere
• Opportunities to work independently and collaboratively within a supportive team environment
• A growth mindset and wellness-focused workplace
• The opportunity to make an impact in the community