Operations Coordinator

Operations Coordinator

Valley Refrigeration Ltd. is a locally owned and operated company that has been serving the Ottawa Valley since 1965. We are one of the Ottawa Valley's most established and dependable heating and air conditioning contractors serving residential and commercial customers. Customer satisfaction has always been and will always be of the utmost importance to us. Valley Refrigeration Ltd. is a fully-licensed contractor.

Valley Refrigeration Ltd has an immediate opening for an Operations Coordinator. This is a full-time position.

The Operations Coordinator provides essential administrative and operational support to ensure smooth daily business functions. The best person for this role is someone who enjoys variety in their job. 

Responsibilities:

• Answering a multi-phone system efficiently and politely
• Dispatching service calls and prioritizing the service required
• Ensuring appointments are booked through the computerized dispatch system
• Scheduling routine maintenance and sales lead appointments
• Maintaining reports (sales, maintenance, refrigeration log, etc.)
• Co-ordinating and communicating with clients and technicians
• Carrying out administrative duties such as filing, typing, copying, printing, scanning, etc.
• Processing debit, Visa and MasterCard payments
• Assisting with some accounts receivable collection
• Issuing purchase orders, receiving materials, tagging and scheduling appropriately
• Sourcing part numbers, prices and availability from suppliers
• Processing warranty returns
• Assisting with maintaining all training certificate and trade license files (electronically)
• Performing vehicle spot checks
• Supporting managers and co-workers through a variety of tasks

• A minimum of five years of proven experience in an administrative position
• Strong communication skills both verbal and written
• Polite and professional phone etiquette         
• Proficiency in Microsoft Office, Excel and Outlook
• Knowledge of basic office administration procedures
• Attention to detail
• Able to multitask
• Flexibility to handle unplanned tasks as they arise
• Works well individually and on a team
• Resourceful and able to anticipate needs

At Valley Refrigeration Ltd. we strive to create a great work environment that provides employees with a positive work-life balance. We offer competitive wages along with benefits and RSP contributions. Starting pay takes into consideration your experience and will grow as you grow with us.

Please send your resume including references by email in MS Word or PDF format. Only successful applicants will be contacted for an interview. No walk-ins or phone calls please.