Engineering & Customer Service Manager

Engineering & Customer Service Manager

Ottawa River Power Corporation (ORPC) is committed to the pursuit of excellence in safety and reliability for the customers and communities we serve. We seek innovation through energy conservation and technology while striving to be the trusted energy advisor for our customers. As a responsible corporate leader, we create value for our shareholders while fostering a workplace where fulfillment, self-esteem, and team spirit drive our employees to be their best.

ORPC is seeking a highly motivated Engineering and Customer Service Manager to lead our technical and customer-focused teams in delivering exceptional service and operational excellence. This is a full-time position.

This role is critical to our mission of providing safe, reliable electrical distribution while driving innovation and maintaining the highest standards of integrity. Responsibilities include:

Team Leadership & Development:

• Plan, organize, and supervise daily activities of engineering and customer service staff
• Provide coaching, development, performance management, technical guidance, and advice
• Foster a culture of accountability where team members take ownership of results
• Drive continuous performance improvement through clear metrics and supportive coaching
• Create an environment where employees can excel in their roles while maintaining work-life balance
• Conduct process reviews and continual improvement initiatives to ensure alignment with industry best practices

Engineering & Design Management:

• Prepare, review, and approve designs for overhead and underground distribution systems
• Conduct site plan reviews to identify electrical distribution servicing requirements for residential and commercial developments
• Provide technical assessments and manage construction verification of work related to permit applications for third-party attachments
• Analyze load growth patterns and develop long-term plans for distribution system upgrades and enhancements
• Leverage GIS, SCADA, metering, and industry best practices to develop advanced system engineering solutions
• Manage design and work processes between customers, contractors, and stakeholders

Project & Asset Management:

• Establish capital and operating and maintenance budgets for electrical distribution system expansions, customer connections, and enhancements
• Ensure projects are completed with adequate lead times and within budget
• Manage GIS updates for design proposals and As Built drawings
• Supervise field data collection upon construction project completion to ensure GIS data integrity
• Continually monitor and develop asset management data practices
• Ensure asset condition assessments are completed on a routine basis

Customer & Stakeholder Relations:

• Interact with customers and staff in a friendly and professional manner, upholding ORPC's commitment to exceptional customer service
• Manage team operations to ensure high satisfaction and timely resolution of inquiries
• Ensure customers are treated fairly and receive the trusted advisory service they deserve
• Lead interdepartmental projects and key initiatives to ensure quality and timely completion within budget

Compliance & Safety:

• Ensure compliance with legislative, regulatory, health and safety policies, procedures, and standards
• Ensure compliance with underground and overhead utility locate requirements
• Research, recommend, and implement new or improved policies, procedures, and processes to advance operational effectiveness
• Complete all business reporting documentation in a timely and thorough manner

Complete Job Description

• Post-secondary education in an electrical engineering program
• A minimum of 5 years of experience in electrical engineering with design experience in an electric distribution utility or related environment
• A minimum of 2 years of experience in personnel management or project management
• Valid G driver's license
• Advanced knowledge of electrical theory, utility systems, power system analysis, and Protection & Control (P&C)
• Experience with proficiency with productivity software including Esri GIS, Survalent SCADA, AutoCAD, and Office 365
• Intermediate knowledge of computer systems and networks
• Strong troubleshooting and analysis skills
• Ability to follow and create electrical and civil work drawings and schematics

Preferred Qualifications:

• Master’s or bachelor’s degree in electrical engineering
• Professional Engineer (P.Eng) designation
• Certified Engineering Technologist (CET) designation may also be considered
• Previous experience in an electrical utility position
• Experience with renewable energy concepts and applications
• Experience with test equipment for electrical measurements, data collection, and fault analysis (meters, meggers, recorders, etc.)
• Effective presentation skills
• Valid safety certifications: Utility Worker Protection Code (UWPC), Fall Protection, First Aid, Confined Spaces, WHMIS

Pre-Employment Requirements:

• Successful completion of background check
• Satisfactory driver abstract

ORPC provides a competitive compensation package and comprehensive benefits program. We are committed to creating a productive and effective workplace where fulfillment, self-esteem, and team spirit fuel the desire of employees to be their best.

Please submit your resume and cover letter with three professional references.

Qualified candidates will be contacted for interviews. We thank all applicants for their interest in joining the ORPC team. ORPC is an equal opportunity employer committed to building a diverse and inclusive workplace.

Closing Date: Friday, October 17, 2025, at 2:00 pm.