Renfrew County is located in the heart of the Ottawa Valley in Eastern Ontario and stretches from the outskirts of Canada's capital. The district covers an area that reaches to Deep River in the northwest, Arnprior in the east and the edges of Algonquin Park in the south.
We educate 9,400 students in 28 schools and are the third largest employer in Renfrew County. At the Renfrew County District School Board (RCDSB), we celebrate the unique contributions of each individual. We cultivate an environment that values imagination and innovation. We guide and support our students as they consider the evolving opportunities of the 21st century and discover their own pathways to success. As a member of the RCDSB team, you will have the opportunity to work in a dynamic environment.
The Renfrew County District School Board is currently recruiting for a Help Desk Support specialist. This is a full-time position and is available immediately.
A key member of the IT department, the Help Desk Support Specialist monitors and maintains call logging and the call logging system, investigates and resolves user account related issues and other front line user technical problems as related to email, conferencing, etc.
Responsibilities:
- Comprehensively use productivity suite software including Google Workspace for Education Plus and Microsoft Office
- Develop and maintain reporting of call types and trends
- Recommend changes to, and/or implement self-service user request forms
- Demonstrate integrity, initiative and enthusiasm in achieving results
- Make appropriate, realistic and timely decisions based on consideration of facts and alternatives
- Direct activities towards timely completion of assigned tasks
- Adjust priorities as required
- Adapt to constant interruptions and changing focus between departments
- Handle sensitive and confidential material with discretion and ensure protection of information
- Focus on providing excellent customer service by identifying and meeting customer needs, using processes and procedures that are customer oriented and seeking solutions to resolve service issues
- Adapt to changes in process, systems and organizational structures
- Knowledge of applicable corporate and departmental policies and procedures including occupational health and safety
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- High school (Grade 12) graduation, plus a two-year diploma in information technology
- More than six months and up to and one year of related experience
- Strong technical knowledge of hardware, software, operating systems, networking and peripherals in multi-user LAN/WAN environments
- Sound knowledge of call ticketing systems
- Succeed in a fast-paced environment
- Work effectively independently as well as in a team environment
- Strong organizational and time management skills with particular attention to detail
- Communicate effectively and concisely, both orally and in writing
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Apply Online
Closing: April 22, 2026 at 12:00pm
Hiring will follow the requirements outlined in the CUPE 1321 collective agreement and the RCDSB administrative procedures. Members of the bargaining unit will be given first consideration. The board reserves the right not to fill a position.
Only candidates selected for interviews will be contacted. All other applicants are thanked for their interest. All offers of employment are conditional upon receipt of a current vulnerable sector screening criminal background check and educational qualifications acceptable to the district.
The RCDSB is committed to creating an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring a code-protected accommodation are encouraged to advise human resources (hrdept@rcdsb.on.ca) throughout any stage of the recruitment process.
The Renfrew County District School Board is committed to equity, diversity and inclusion in our employment practices.
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