IT Supervisor

IT Supervisor

Magellan Aerospace is a global, integrated company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defense and space agencies worldwide. At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and we believe in one truth: people create value.

Work with a team in an environment where you contribute to the success of an organization.

We are recruiting for an IT Supervisor. This is a permanent, full-time position.

The IT Supervisor provides first‑level support for local computer systems and oversees the daily operations of the IT department. This role leads a small technical team responsible for maintaining network infrastructure, hardware, and software systems. The IT Supervisor ensures timely troubleshooting, coordinates system upgrades, ensures adherence to local and corporate IT policies and procedures, and works closely with the corporate IT team to ensure system reliability, security, and maximum uptime.

Key Responsibilities:

• Provide end-user technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, peripherals, and related equipment.
• Install, configure, and update software applications.
• Troubleshoot and maintain printers and multifunction devices.
• Manage and resolve helpdesk tickets, ensuring timely follow-up and documentation.
• Maintain inventory of spare parts, equipment, and IT supplies.
• Support network infrastructure, including switches, access points, and cabling.
• Supervise IT staff, providing coaching, guidance, and training to support professional development.

• College diploma or certificate in computer systems, information technology, or a related field.
• 3 - 5 years of progressive experience in IT support, systems administration, or related technical roles, with exposure to hardware, software, and network troubleshooting.
• Supervisory or team lead experience including coaching, delegation, and supporting staff performance, is an asset.
• Strong technical troubleshooting abilities across desktops, laptops, peripherals, printers, and networked systems.
• Working knowledge of Windows operating systems, Active Directory, user account management, and common business applications.
• Understanding of network fundamentals, including LAN/WAN, switches, Wi Fi, and basic cabling.
• Experience with helpdesk ticketing systems, including prioritization, documentation, and follow-up.
• Familiarity with IT security practices and corporate IT compliance requirements.
• CompTIA certifications (A+, Network+, or similar) are assets.
• Effective communication and interpersonal skills, with the ability to support users at varying technical levels.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Calm and composed under pressure, particularly during outages or urgent technical issues.
• Service-oriented mindset with a positive, solutions-focused approach to problem solving.
• Reliable, punctual, and able to follow established procedures and IT policies consistently.

Security Requirements:

• We conduct a criminal record check on all new hires
• We conduct a government controlled goods program check on all new hires
• Must be able to give three references to verify your identity

Apply Online

What we offer

• Attractive benefits package including long-term and short-term disability, dental, medical and drug coverage
• Company pension plan
• Positive work-life balance
• Opportunities for professional growth
• Employee assistance program

Magellan Aerospace Haley division is nestled in the Ottawa Valley one hour north of Ottawa. We live in an outdoor playground where there is no shortage of fun for the outdoor enthusiast such as hiking, kayaking, canoeing, snowshoeing, skiing, snowmobiling, beaches and world-class whitewater. The Ottawa Valley is truly an amazing area within which to live and enjoy nature!

Magellan Aerospace is committed to an inclusive working environment and equal opportunities for all. We welcome all applications without regard to social and cultural background, age, gender, disability, sexual orientation, national origin or religious belief, status as a protested veteran, or any other characteristic protected by applicable law.

We appreciate all applicants for their submissions. If you are selected for an interview, we will be in touch.