Client Care Coordinator

Client Care Coordinator

Nigig Nibi Ki-win Gamik Society is growing our team! 

Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and the greater unceded Algonquin territory. With our child well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.

We are recruiting for a Client Care Coordinator. This is a full-time position.

Summary of the Position

The Client Care Coordinator works collaboratively with the client care team that works largely 1-on-1 with children, youth and their families who have been referred, or are self-referred, to engage in prevention services.

The Client Care Coordinator will manage the caseload and budget and meet all reporting requirements. They will lead by formulating wrap-around care plans, actively participate in the department and assist in the development of service delivery systems.

Responsibilities:

• Ensures client case files are well managed, maintained and updated regularly
• Provides brief intervention, crisis intervention, counselling, and seeks other supports
• Provides ongoing follow-up and support
• Facilitates and supports clients in participating in family and healing circles and other dispute resolution
• Provides opportunities for the enhancement and development of a positive cultural identity for children, youth, families, and communities
• Collaborates with other community resources
• Follows all applicable policies, and best practices
• Completes incident reports
• Participates on relevant community development projects and committees
• Provides guidance and direction to prevention staff
• Supervises and assists with training
• Available to respond to emergencies or urgent situations outside of regular working hours
• Coordinate, plan and facilitate sessions, clinics, presentations, workshops and activities

• Bachelor’s degree in social work
• A degree in a related field with relevant experience will be considered
• Minimum of 2-5 years of direct experience working with youth and families in a social service or related health setting
• Experience in a supervisory role is an asset
• Experience working with First Nations, Inuit, and Métis (FNIM) people in a community-based setting is an asset
• Expertise in mental health, mental illness and addictions
• A class G driver’s license and access to a dependable vehicle
• A clear criminal record check with vulnerable sector screening
• An understanding of intergenerational violence and trauma in Indigenous communities
• Knowledge of social service resources within the Renfrew County region
• Certification in CPR and First Aid, and non-violent crisis intervention training or willingness to obtain
• Experience with data systems and software programs, preferably Microsoft 365 Suite
• Able to respond calmly and effectively in times of crisis and conflict
• Interpersonal skills, tact, confidentiality, reliable, and self-motivated
• Assessment, evaluation, organization and critical thinking skills

Please submit a cover letter and resume.

We offer:

• Competitive salary
• Employment benefits and pension plan
• Paid sick, vacation and special day leave
• 14 provincial and federal statutory holidays

Nigig promotes equal employment opportunities for all applicants. Persons who identify as indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified indigenous person; then to, c) the qualified non-indigenous candidate.