Technical Services Specialist

Technical Services Specialist

St. Francis Herb Farm is a leading herbal supplement brand, located in Barry’s Bay. We are a family-owned and operated company with more than 35 years of uncompromising quality and service to our valued customers. Our mission is to empower people on their wellness journey through education and plant medicine.

We are recruiting for a Technical Services Specialist. This is a full-time position working 7:30am to 4:00pm, Monday to Friday. This is a hybrid role, working three days a week on site and two days a week remotely.

About The Position

The Technical Services Specialist is responsible for ensuring that operations are equipped with the necessary equipment and resources to meet production requirements, as well as supporting product development initiatives by managing all associated project tasks. This position supports new product development through project management of product development process and implementing opportunities to enhance the efficiency of existing processes.

Key Responsibilities:

• Conduct ongoing capacity analysis and plan for process upgrades
• Identify and prioritize process improvements and efficiencies
• Investigate and introduce new technologies and processes to drive continuous improvement; monitor production KPIs and align upgrades with demand
• Review and validate packaging material changes
• Create and maintain production documentation (SOPs, RECs, MPDs)
• Maintain BOMs and routings in Microsoft Business Central
• Stay current with GMP regulations, industry standards, and applicable guidance documents
• Provide technical leadership for new equipment purchases, including identifying requirements, preparing bid comparisons, and making recommendations to senior management
• Specify equipment requirements, solicit and evaluate bids from equipment suppliers, and oversee installation processes, attending equipment FATs as required
• Review and approve supplier and contractor invoices
• Develop and review Capex requests for new equipment
• Develop preventative maintenance routines for new equipment
• Ensure compliance with regulatory requirements including Ontario Health and Safety Act and regulations, PSHSRs, ESA, and TSSA

Complete Job Desription

The successful applicant will have a firm grasp of project management practices as well as a technical background allowing them to specify, purchase and implement equipment and processes into the production environment. In addition, we are looking for these qualifications:

• Post-secondary diploma or degree in mechanical, chemical or process technology, a related field or equivalent work experience in manufacturing
• 5+ years of production experience in pharmaceutical, nutraceutical, food services or manufacturing operations or equivalent experience
• Project management experience or training
•  Proficient in Microsoft Office applications, including Project, SharePoint, Excel, Word and Outlook
• Comfortable navigating various software and technology systems
• Intermediate level math skills
• Fluent in English (verbal and written proficiency)
• PMP or CAPM designation is preferred

Interested candidates should submit a cover letter and resume as a single document (PDF format) indicating 2025-01 Technical Services Specialist in the subject line.

Compensation Package:

• Competitive salary plus annual performance-based bonus of up to 5%
• 3 weeks’ vacation
• 5 paid sick days
• 3 paid personal days
• 2 paid companywide closure days
• Group health benefits (employer-paid premiums): vision, dental, health, employee and family assistance plan
• Service recognition and milestone awards
• Footwear allowance
• Product discounts
• Work events including monthly onsite lunches, annual golf tournament, and annual holiday celebrations
• Training and development support

We thank all applicants for their interest in exploring employment opportunities with St. Francis Herb Farm, however only those selected for screening/interviews will be contacted. St. Francis Herb Farm is happy to provide employment accommodation during the recruitment process. Should you require any accommodations, please indicate this on your application, email HR@stfrancisherbfarm.com or call 343-804-5999, and we will work with you to meet your accessibility needs.